First Time User

How to Make a Reservation
How to Rent a Car
Insurance System
Rates
 
 
Home > First Time User

If it is your first time to use our service and TOYOTA Rent-A-Car in Japan, please read the following:

How to Make a Reservation
Online Booking System
How to Rent a Car
Make a Reservation

You will be asked for the following items:

Your Name

Your Email

Date of Departure / Return

Your Phone Number

Desired Car Grade or Model

Departing / Returning Location

Desired Options (4WD cars, etc.)

Number of children under 6 (Child seats)

Go to How to Make a Reservation
or
Check the Option Rate

Rent a Car

Bring the following items:

  • Driver's License (Any person who intends to drive)

  • Passport (Any person who intends to drive)

Before Departure

  • Rental Terms and Conditions will be prepared. If you have any questions, please do not hesitate to ask the shop staff. After confirming the Terms and Conditions, please sign it and pay the estimated rental charges.

  • Check if there are any scratches or dents on the car with the shop staff before departure.

  • Adjust the seat and mirror, and remember to fasten both your front and rear seat-belts.

Return the Car

  • Fill the tank at the nearest gas station before you return the car. (If you do not, the prescribed fuel charge depending on mileage will be charged.)

  • Please contact the shop you rented the car from in advance if you decide to rent it longer. (A prescribed penalty will be charged if you overrun your scheduled rental hours without prior notice.)

  • After arriving at the returning shop, the shop staff will check the car if there are any scratches or dents. Any excess or deficit will then be adjusted.

  • Be sure to take all of your belongings out of the car.

Insurance / Compensation System
Non-Operation Charges (NOC)

In the event of a car accident, car theft, car trouble or stain/damage on a car, the following fee will be charged as a part of compensation for business during the time of repairing/cleaning:

(Please note that this charge is different from the compensation system below.)

Cases Fee (excluding tax)

When the car is returned to the shop as planned by its own ability:

JPY 20,000

When the car is not returned to the shop as planned by its own ability:

(e.g. the car is left on the street even if the car is drivable)

JPY 50,000

Amount of Insurance Compensation

The following amount will be paid as compensation for an unexpected accident.

Bodily Injury

Unlimited per person (including automobile liability insurance)

Property Damage

Unlimited (a charge of JPY 50,000 will be incurred for exclusion of liability)

Car Damage

Up to the actual value per accident (a charge of JPY 50,000 will be incurred for exclusion of liability; JPY 100,000 for buses and large size trucks)

Physical Disability

Up to JPY 30,000,000 per person

* Compensation will be paid for injuries to passengers (including death and residual disability) regardless of the degree of the driver's responsibility (Up to JPY 30,000,000: The amount of damage will be calculated by the insurance company based on the insurance clause)

* The amount of damage that is not covered or paid for by compensation shall be covered by the customer.

* Insurance does not cover any accidents specified by the disclaimers in the insurance agreement.

* Insurance may also not cover accidents that do not have an accident report issued by a police office.

Exclusion of Liability Compensation System

  • Exclusion of Liability Compensation Fee: JPY 1,050 (JPY 1,000 excluding tax) /Day (24 hours)

  • Cars with the first number of 1 or 2 on the license plate are JPY 2,100 (JPY 2,000 excluding tax)

  • By joining this system, the exclusion of liability fee mentioned above will be exempted for the applicable accidents.

Damages that Insurance does not cover

The amount of damage that insurance does not cover or exceeds the insurance limitation shall be covered by the customer.

Cases that Insurance was not paid

  • The accident was not reported to the police (an accident report was not obtained)

  • The accident was caused by a driver different from the one who applied as a driver at departure.

  • The accident was caused by a driver without a driver's license.

  • The accident was caused by drink driving.

  • The accident occurred after the original rental period but TOYOTA Rent a Car was not notified of a rental extension in advance.

  • Other facts that violate the Rental Agreement of TOYOTA Rental & Leasing.

Rates
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